Refund policy

Returns

You have the right to request a return within 14 days after receiving your order.

To be eligible for a return, the item must be unused, unopened where applicable, and in the same condition in which you received it. You may also need to provide your receipt or proof of purchase.

To start a return, please contact us at support@lumisbeautyshop.com.

Please do not send products back without contacting us first. We will provide you with return instructions and the return address.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days after receiving it, without giving a reason, subject to applicable legal exceptions.

The product must only have been handled to the extent necessary to establish its nature, characteristics, and functioning.

Hygiene and Personal Care Products

For health and hygiene reasons, certain sealed personal care or cosmetic products may not be eligible for return once their protective seal or packaging has been opened, where the product cannot reasonably be resold for health or hygiene reasons.

Unopened and unused products may be returned in accordance with the return conditions above.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item first. Once the return has been accepted, you can place a new order for the product you want.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or card provider may require additional time to process the refund.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the product.

Contact

For return or refund questions, please contact:

support@lumisbeautyshop.com